Contact the bulk bag desk

One address

The desk works by email: info@fibcbagsforsale.com. Writing keeps the spec, the counts and the dock details in one thread that everyone on the order can see, and it means a label photo can travel with the question.

For a new order, the quote form is quicker, because it asks for each field in turn. For empty bags you want collected, use the sell pages. Email suits everything else: a change to an order in progress, a spec question, a delivery problem, or a request about your data.

What to include

A good first email answers the questions we'd otherwise send back. Pick the lines that fit your reason for writing.

What we can and can't help with

We can help you pin a spec down from a label or a product description, work out whether an order should ride LTL or a full truck, and sort a stack of empties into buy-back and recycling.

We can't tell you which static type your site needs or whether an area counts as hazardous. That is your site's assessment. We can't quote a price or a lead time without the spec and the ZIP, because both move with them. And we don't take orders by email alone; every order follows a quote you approve.

Attachments

Photos of labels, bales and your dock are the most useful attachments. A drawing or a spec sheet from your current supplier helps too. Keep files to ordinary image and PDF formats. Please don't send passwords, payment card numbers or other sensitive personal details by email.

Writing about a specific problem

Damaged or short delivery: give the delivery date, the bill of lading number, how many pallets arrived against how many were expected, and attach photos of the damage plus the signed receipt showing your notes. Freight claims depend on that receipt, so send it the same day.

Changing a release schedule: name the original quote, the release you want moved, the new date range, and whether the quantity changes too. Moving one release can shift the freight for the ones after it, and we'll say if it does.

Switching spec mid-supply: explain what prompted the change, such as a new fill nozzle, a different product, or a finding from your hazard review, and attach the new requirement. A static type change in particular should come from whoever owns your assessment.

Billing or paperwork: quote the invoice or order reference and describe the discrepancy line by line. For a recycling receipt or a record of where empties went, give the pickup date and the site.

Carriers, makers and recyclers

If you run trucks, make or recondition bags, or recycle polypropylene and want to work with the desk, write to the same address. Say which lanes or regions you cover, what equipment or capacity you offer, and which products or grades you accept. We keep those details on file for when a request on your lane or in your grade comes in.

Before you hit send

Use a subject line that names the topic and the site, for example a city and the word delivery, pickup or spec. Keep one subject per thread; mixing a billing query with a new order slows both. Check that photos are in focus and that a label is readable when zoomed. Include the best contact for a follow-up question, especially if you're writing on behalf of a colleague at another plant, warehouse or branch.

Questions we hear by email

Can my bags be refilled? Send the label; the safety factor answers most of it. Will this bag hang on our new filler? Send the frame's drawing or the manufacturer's model, plus nozzle and clamp dimensions. Is a used bag acceptable for our mulch, topsoil, rock or salt? Tell us the material and moisture; inspected 6:1 bags often suit such jobs. Can you match a bag from an overseas mill? A label photo and measurements usually let partners propose an equivalent, which you then approve.